- About the service
- Changelog
- A/B experiments in Varioqub
- Managing app access
- Working with reports
- Working with the API
- Support and troubleshooting
- How do I update the AppMetrica version in the app?
- Can I download the IDFA/GAID values from AppMetrica in order to use them in future advertising campaigns?
- How can I get all the crash logs without grouping them?
- How do I create a tracking link for tracking installs on channels that aren't related to an advertising network?
- Clicking the tracking link on a mobile device leads to a security certificate error. How can we fix this?
- What is the expected format of the click_id parameter when sending it to the tracker?
- How do I determine the event's source based on raw data?
- My app didn't pass moderation for the App Store. Can I turn off IDFA and AdSupport in AppMetrica?
- What is the difference between tracking pre-installs and separate app builds without additional integration?
- Why do I see more installs in the App Store and Google Play than in AppMetrica?
- Do I need to use different API keys for the same app on different platforms?
- Why are the data in my reports and Logs API different?
- Why does the Organic channel have a Google Play source but no App Store source?
- Does AppMetrica use UTM tags?
- How to enable user location sending
- How retention is calculated?
- New installations are not shown in statistics
- The weekly audience does not match the sum of users for each day of the week
- There are more events in the Events report than in the User Acquisition report
- How to create a remarketing campaign in AppMetrica
- How can I make sure that I have the latest versions of the Android libraries installed?
- Problems when using Swift Package Manager
- Why does appmetrica_device_id change when the app is reinstalled?
- Limiting custom events
- AppMetrica stopped working after Firebase was updated to version 31+
- Will AppMetrica work if my app isn't published in any app store?
- Why was my tracker archived?
- Troubleshooting
- Make a suggestion
Data from reports and data from the Logs API are different
Data in reports and logs API may differ:
- User Acquisition report
- The Logs API export counts all installations, including reinstalls on the same device identified by the
is_reinstallationfield. The report doesn't count reinstalls. It only counts one installation per device. - Remarketing report
- The report counts the unique devices that opened the application through a deeplink during the specified period. The Logs API export includes all deeplink openings.
See also
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